Withdrawal Policy
When concluding a distance selling transaction, consumers generally have a statutory right of withdrawal, about which the VTH informs them below in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph (2). Paragraph (3) contains the modal withdrawal form.
- (1) Withdrawal Policy
Right of Withdrawal
You have to withdraw from this contract within fourteen (14) days without giving any reasons.
The withdrawal period will expire fourteen (14) days from the day on which you acquire, or a third party other then the carrier and indicated by you acquires, physical possession of the goods.
In order to exercise your right of withdrawal, you have to inform us (VTH Verlag für Technik und Handwerk neue Medien GmbH, Bertha-Benz-Str. 7, D-76532 Baden-Baden, Telephone: 07221 / 5087-0, Telefax: 07221 / 5087-52, e-Mail: service@vth.de) about your decision to withdraw this contract by an unequivocal statement (e.g. letter sent by post, fax or e-mail). You may use the attached modal withdrawal form, which is however not mandatory.
In order to adhere to the withdrawal deadline, it is sufficient for you to send the notification for the execution of the right of withdrawal before the expiration of the withdrawal period.
Consequences of the withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs (with the exception of the additional costs, which result from you choosing another kind of delivery than the most affordable standard delivery offered by us), immediately and at the latest within fourteen (14) days from the day on which the notification of withdrawal was received by us. We will carry out such reimbursement using the same method of payment, which you have used with the original transaction, unless something else was explicitly agreed upon with you, no fees will be charged in any case because of this reimbursement. We may withhold reimbursement until we have regained the goods or until you have delivered proof, that you have sent back the goods, according to which is the earlier point in time.
You have to send back or return the goods immediately and in any case within fourteen days from the day, on which you have notified us about the withdrawal of the contract. The time limit is upheld, if you send the goods prior to the expiration of the time limit of fourteen days.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
- (2)Exceptions
The right of withdrawal shall not exist for the following contracts:
- contracts for the supply of goods that are not pre-fabricated and the production of which is governed by an individual choice of or decision by the consumer, or that are clearly tailored to personal needs of the consumer
- contracts for the supply of sealed audio or sealed video recordings or sealed computer software, if they were unsealed after delivery,
- (3) Modal withdrawal form
The VTH informs about the model withdrawal form according to the legal regulation as follows:
Model withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back)
- To
VTH – Verlag für Technik und Handwerk neue Medien GmbH
Bertha-Benz-Str. 7,
76532 Baden-Baden
Germany
Email: service@vth.de
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
___________
(*) Delete as appropriate.
Here you find our withdrawal form.
