Shop FAQ
- How can I buy download items?
You must register for this, as the purchased download items are saved directly in your user account. As the download items are available to you in your user account immediately after purchase, they cannot be purchased without an account. There is also no right of withdrawal for these items.
- Where can I find download products that I have purchased?
You can find the products in your user account in the "My Downloads" area. All your download products are stored there as a link.
If you purchased your download product a long time ago, this link may have expired. In these cases, please contact us personally at 0049-7221-5087-0.
- How can I sign up for the subscription club?
You do not have to register separately for the Abo-Club. If you are a subscriber and have a customer account in the VTH online shop, you can automatically take advantage of all the Abo-Club benefits.
If you would like to purchase products in the VTH Shop at the subscription price, please register in the VTH Shop and enter your customer number once in your customer account. You can enter this in your customer account under "Account information" in the "Customer number" field. You will then receive the prices marked in yellow in your shopping basket.
- How can I make use of the preferential subscription prices or the subscription club benefits?
If you are a subscriber and have a customer account in the VTH online shop, you can automatically take advantage of all the subscription club benefits.
If you would like to purchase products in the VTH Shop at the preferential subscription price, please register in the VTH Shop and enter your customer number once in your customer account. You can enter this in your customer account under "Account information" in the "Customer number" field. You will then receive the prices marked in yellow in your shopping basket.
- I cannot log in to my user account. My user account is not working.
In 2019, we have updated the VTH shop. If you last used your account before this change, you will need to create a new account.
If you have used your account since then, use the "Forgot your password?" function on the login page. You will then receive an email with a link to create a new password.
- How can I read the magazines in my digital subscription?
You can access these journals via the VTH app. You can find it under the following link:
- How can I read the digital issues of my print subscription?
If, for example, you would like to read FMT on your PC or Apple computer, simply call up the website www.fmt-digital.de. Now a short registration with your e-mail address is necessary. After logging in, you can activate your digital subscription with your subscription number and postcode.
This is how it works:
- Click on "Activate subscription
- Click on "New here? Register now"
- Carry out registration
(If your e-mail address already exists in the system, you can request a new password via "Login" and "Forgotten password".)
- Click on "Activate subscription" again, enter the subscription number and postcode once (please do not use any prefixed country codes when entering the postcode, the first zero is omitted for the postcodes of the new federal states (please only enter the postcodes of the new federal states with four digits). Now you can read your issues included in the subscription for an unlimited period.
- I am a subscriber. Why are the products from the subscription club not reduced in my shopping basket?
Enter your customer number or subscription number in your customer account. You can enter this in the customer account under "Account information" in the "Customer number" field.
- Are the construction plans included in the routing part sets?
The milled parts sets are a supplement to the supplementary construction plans. As the construction plans of our milled part sets are always enclosed with the FMT as a free supplementary construction plan, the construction plans are not part of the milled part sets and can be purchased separately to our milled part sets.
These are printed on one side on high-quality 80 sqm paper and are not divided. For larger plans, it may well be that several sheets are supplied or the printout may sometimes be several metres long.
- Difference between supplementary construction plans and the printed construction plans?
The supplement construction plan is enclosed with every FMT and is in A1 format. Usually printed on both sides and on 53 g/m² paper (wood-containing).
The construction plan in our shop are printed on one side on high-quality 80 g/m² paper and are not divided. For larger plans, it may well be that several sheets are supplied. A printout can also be several metres long. In order to be able to offer these high-quality construction plans in the publishing house, they are usually reworked again. The construction plan costs its price, as it represents the ideal good and the value of the construction and not just the paper and printing costs. And every plan is handmade. Our team prints, folds and shipps the plans with a lot of love.
- Are all construction plans also available as a download and in dxf format?
All our own construction plans are also available for download in PDF format. For some construction plans we also offer dxf files. However, this is not always the case.
The construction plans can thus also be printed externally. However, this is usually not recommended, as we offer a bundle and this is cheaper and less complicated for you.
- What attractive offers and bundles do we offer around our construction plans?
We offer you the possibility to buy the bundle of the printed construction plan and the download. In doing so, you save 50%. With the other offer, the modeller receives a 30% discount on these plans from the 2nd printout of the same construction plan. Many modellers like to pin one plan to the wall or keep it and cut the second plan to pin the components to the building board.
- What components or scope of equipment are usually included?
There are always moulded parts included, such as ribs, hull and frames. Other equipment varies depending on the model and kit. Mouldings in standard formats can usually be made by the balsa board itself with a moulding cutter and are therefore not included.
- When will I receive my Print on Demand book?
Your book will be personally printed and shipped for you after we receive your order. This process can take between 2-3 weeks. Therefore, these books are also excluded from the return policy.
- Why are Print on Demand books excluded from the return policy?
The print on demand books are produced individually for you after receipt of your order and can therefore not be returned.
- Which countries does VTH deliver to?
The VTH delivers to all countries. Further information on shipping and delivery costs can be found here.
- In which language are the construction plans and descriptions?
The construction plans are in German. Together with the construction plans you will receive a construction description translated into English as well as a handout with model construction terms in German and English. Some of the construction plans are also in Czech or English. These are not translated.
